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Let's connect.
Questions about Robyn, help with your account, or feedback you want us to hear, write to us and a real human reads it.
Answers to the things people ask us most.
How fast does Robyn support reply?
We read every message ourselves and reply to the email you leave, usually within one business day. For anything urgent, write straight to robynsupport@gmail.com.
How do I cancel my Robyn Pro subscription?
Pro is billed by Apple or Google, not by us, so cancel it in your App Store or Google Play subscription settings. You keep Pro access until the end of the period you already paid for.
I need a refund. Who do I ask?
Refunds are handled by the store that charged you: request one through Apple’s “Report a Problem” page or Google Play’s order history. Message us too and we will help you chase it.
A connected account stopped publishing. What now?
Platforms expire their connections periodically. Open Settings in the app, disconnect the account and connect it again. If it still fails, email us with the platform name and we will look at the logs.
How do I delete my account and my data?
You can do it yourself from inside the app; the steps are on our delete account page. Deletion is permanent and removes your posts, brand profile and connected accounts.
Can I report a bug or request a feature?
Yes, and please do. Use the form on this page and tell us what you expected to happen and what happened instead. Feature requests go straight onto our roadmap list.